Question 1

What is a concierge house-call doctor?

Accepted Answer

A concierge house-call doctor is a licensed physician who comes directly to your home, hotel, or office to evaluate and treat you — including labs, IV fluids, and prescriptions — instead of you traveling to an urgent care or emergency room.

Question 2

How quickly can a doctor get to me?

Accepted Answer

In most of our covered cities, a clinician can arrive at your door in 60 minutes or less. Telehealth visits are available worldwide on demand, typically within minutes.

Question 3

What does a house call cost?

Accepted Answer

House call fees vary by location, time of day, and complexity of the visit. We publish a transparent base-fee schedule on our House Call Fees page and quote the full visit cost before we dispatch a clinician.

Question 4

Do you accept insurance?

Accepted Answer

We are an out-of-network concierge practice. We provide a detailed superbill you can submit to your insurance for possible reimbursement under your out-of-network benefits.

Question 5

What conditions do you treat?

Accepted Answer

We treat the full range of urgent and primary care conditions — flu, fever, infections, dehydration, minor injuries, GI complaints, allergic reactions, post-discharge follow-up, and more. If you may need a hospital, we will tell you.

Question 6

Do you offer telemedicine worldwide?

Accepted Answer

Yes. Our telemedicine service is available worldwide on demand through our Doxy.me partnership. You can be evaluated in minutes from anywhere with a stable internet connection.

Question 7

Are your physicians licensed?

Accepted Answer

Every clinician on our team is a fully licensed physician or physician assistant in the jurisdictions in which they practice. Many are board-certified in internal medicine, family medicine, or emergency medicine.

Question 8

Do you speak Spanish or other languages?

Accepted Answer

Yes. Hablamos español. Our physicians and staff collectively speak English, Spanish, Portuguese, French, German, Russian, Greek, Italian, Hebrew, and more.

Question 9

Can you do home IV hydration?

Accepted Answer

Yes — in select locations we offer in-home and in-hotel IV hydration therapy administered by a licensed clinician after a medical evaluation.

Question 10

Do you offer home-based primary care?

Accepted Answer

Yes. We provide ongoing home-based primary care for patients who prefer to receive routine medical care in their home, including chronic disease management and preventive visits.

Question 11

What hours are you available?

Accepted Answer

Our phone line is staffed 7:00 AM to 11:00 PM EST, 7 days a week. Telemedicine is available 24/7/365.

Frequently asked questions.

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