Privacy Policy

Doctors @ Your Home, Inc.

Effective Date: May 15, 2026

1. Introduction

Doctors @ Your Home, Inc. respects your privacy and is committed to protecting the personal information you choose to share with us through doctorsatyourhome.com.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, and related digital communications.

This Privacy Policy is separate from any HIPAA Notice of Privacy Practices that may apply to protected health information created or maintained in connection with medical care.

2. Information We May Collect

A. Information You Provide Voluntarily

When you contact us, request a visit, or submit information through the website, we may collect:

• Your name
• Email address
• Phone number, if provided
• Subject of your inquiry
• Message contents
• Requested service location
• Any other information you voluntarily choose to submit

If you include health-related information in a message or request, we may collect that information as part of responding to your inquiry or coordinating next steps.

B. Information Collected Automatically

When you visit the website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website or search source
• General website usage activity

This information may be collected through cookies, analytics tools, server logs, or similar technologies used to operate and improve the website.

3. How We Use Information

We may use collected information to:

• Respond to inquiries or service requests
• Help coordinate requested house-call or telehealth services
• Communicate with users about their requests
• Improve website functionality and user experience
• Maintain website security and prevent misuse
• Monitor website performance and traffic trends
• Comply with legal, regulatory, or operational obligations
• Protect the rights, safety, and property of Doctors @ Your Home, patients, visitors, and others

4. Health Information and HIPAA

Doctors @ Your Home is a healthcare service provider. Some information submitted through the website may relate to your health or your request for medical services.

However, this general Website Privacy Policy is not a substitute for our HIPAA Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with healthcare treatment, payment, and operations, as required by applicable law.

Where HIPAA or other healthcare privacy laws apply, Doctors @ Your Home will handle protected health information in accordance with those requirements.

5. Telehealth Platforms and Third-Party Services

Doctors @ Your Home may direct users to third-party telehealth platforms, including Doxy.me, to facilitate virtual care services. The website may also link to external resources or services operated by others.

When you use a third-party service, that service's own privacy policy and terms may apply. Doctors @ Your Home is not responsible for the privacy or security practices of third-party websites or platforms that it does not control.

Because telehealth services may involve the transmission of sensitive health information, users should also take reasonable steps to protect their privacy when participating in telehealth sessions.

6. How We May Share Information

Doctors @ Your Home may share information only as reasonably necessary for legitimate business, service, or legal purposes, including:

• With team members or representatives who need the information to respond to your inquiry
• With clinicians or operational personnel when needed to coordinate requested services
• With trusted service providers that support website hosting, communications, analytics, or technical operations
• With telehealth or communications vendors when you elect to use those services
• When required by law, subpoena, court order, regulation, or governmental request
• To protect the safety, rights, or property of Doctors @ Your Home, our users, patients, or the public
• In connection with a business transaction, such as a merger, transfer, or reorganization, where legally permitted

Doctors @ Your Home does not sell or rent personal information submitted through the website for third-party marketing purposes.

7. Cookies and Website Analytics

The website may use cookies and similar technologies to:

• Help pages function properly
• Understand how visitors use the site
• Improve website navigation and performance
• Detect technical issues or misuse

You may be able to adjust your browser settings to block or delete cookies. Doing so may affect certain website features.

Because this is a healthcare-related website, any analytics or tracking technologies should be reviewed and configured carefully to remain consistent with applicable privacy obligations.

8. Data Security

Doctors @ Your Home uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. For that reason, we cannot guarantee absolute security of information transmitted through the website.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to your inquiry
• Coordinate requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending on the nature of the information and whether it becomes part of a medical or business record governed by separate legal requirements.

10. Children's Privacy

The website is intended for use by adults or by parents, guardians, or authorized caregivers seeking information or services on behalf of a child.

We do not knowingly collect personal information directly from children under the age of 13 through the website without appropriate authorization. If you believe a child has submitted personal information improperly, please contact us so we can review the matter.

11. Your Choices and Privacy Requests

Depending on applicable law, you may have the right to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information, subject to legal exceptions
• Information about how your data has been used or shared

Requests may be submitted through the website contact form or by phone at 1-888-933-3305.

For rights related specifically to protected health information used in medical care, please refer to the applicable HIPAA Notice of Privacy Practices.

12. International Visitors

Doctors @ Your Home may describe or provide services in various locations. If you access the website from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where Doctors @ Your Home or its service providers operate.

13. Third-Party Websites

The website may link to public health resources, telehealth vendors, partner websites, or other external services. We are not responsible for the privacy practices, content, or security of websites we do not control.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to This Privacy Policy

Doctors @ Your Home may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of the website after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

15. Contact Us

For questions about this Privacy Policy or how website information is handled, please contact:

Doctors @ Your Home, Inc.

Phone: 1-888-933-3305

Website: Contact form available at doctorsatyourhome.com